Crex Live FAQ — All Questions Answered

Yes, Crex live is strictly for users aged 18 and above. You must confirm that you meet the age requirement when creating an account, and proof of age may be requested during account verification. Accounts for minors are not permitted, and we take responsible gaming very seriously.

No, each person is allowed only one account on crex live. Opening multiple accounts using the same mobile number, email, or ID is strictly prohibited. Violations may result in all associated accounts being suspended and any accumulated bonuses being forfeited.

First, make sure you're entering the correct mobile number or email address and password. Check that Caps Lock is off. If you've forgotten your password, Login Page use the "Forgot Password?" option. Entering the wrong password multiple times may temporarily lock your account — wait a few minutes before trying again. If the issue persists, contact our support team.

While logged in, you can change your password from your account settings. If you're unable to log in, login page Click the "Forgot Password?" link, enter your registered mobile number or email, verify with an OTP, and set a new password.

KYC (Know Your Customer) is an identity verification process that Crex live uses to maintain a safe and transparent environment. Simply upload a photo of your national ID, passport, or driving licence to complete verification. Once KYC is approved, your withdrawal limits increase and your account is fully activated.

Crex live supports all major mobile banking services in Bangladesh — bKash, Nagad, and Rocket. Bank transfers are also available for both deposits and withdrawals. For full details on all payment methods, Payment page View.

The minimum deposit and withdrawal amount on Crex live is ৳500. Maximum limits depend on your account level and verification status. VIP members enjoy higher limits.

Withdrawal requests on Crex live are typically processed within 5 to 15 minutes. First-time withdrawals may require KYC verification, which can take a little longer. Slight delays may occur during peak hours. You can track your withdrawal status directly from your account.

Crex live does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own service charges. Crex live also does not charge any additional fees on withdrawals.

If your withdrawal has been pending for more than 30 minutes, first check that your KYC verification is complete and your mobile number is correct. If everything looks fine, contact us immediately via live chat or at support@crexlive.ws.

Crex live offers a variety of bonuses — a welcome bonus for new members, reload bonuses on daily deposits, weekly cashback, free spins, and VIP loyalty rewards. To explore all available bonuses, Bonus Page Visit.

Once you open a new account and make your first qualifying deposit, the welcome bonus is automatically credited to your account. If there's a promo code applicable at registration, be sure to enter it to claim your bonus. For full terms and conditions, Bonus Page View.

The wagering requirement refers to the number of times you need to place bets on your bonus amount before you can withdraw it. Each bonus has its own requirement, which is clearly stated in the bonus terms and conditions. You can track your current wagering progress in the bonus section of your account.

Yes, every bonus has an expiry date. Bonuses generally need to be used within 7 to 30 days of being credited. Any unused bonus is automatically cancelled once it expires. The validity period for each bonus is stated in its terms and conditions.

Crex live has an extensive game library — slots, Live Casino, table games, crash games, fishing games, and much more. You can also bet on a wide range of sports including cricket, football, and tennis. To browse all games, Games page or Popular Games Page Visit.

Live Casino lets you play in real time with live dealers. Through high-quality video streaming, you get an authentic casino experience from home. Baccarat, blackjack, roulette, and many more live games are available on Crex live. You can even chat with the dealer.

Crex live offers betting on more than 20 sports, including cricket, football, kabaddi, tennis, badminton, and basketball. Live betting is also available for popular Bangladesh cricket matches and the IPL. For more details, Sports Page View.

No, all games on Crex live can be played directly in your browser — no additional software required. For a smoother experience, you can download the Crex live mobile app, available for both Android and iOS.

Crex live's Betting Tips page Expert analysis and predictions are available. You'll find regularly updated tips for cricket, football, and more. Just remember — always bet responsibly.

Yes, Crex live is completely safe. We use 256-bit SSL encryption to keep all your data and transactions secure. The platform is internationally licensed and regularly audited by third parties to ensure fairness.

Crex live never sells or shares your personal information with third parties. All data is stored on encrypted servers in accordance with our privacy policy. To learn more, Privacy Policy Read.

Go to Account Settings and enable Two-Factor Authentication under the "Security" section. Once active, you'll receive an OTP on your mobile every time you log in to confirm your identity. This adds an extra layer of protection to your account.

If you notice any suspicious activity, change your password immediately and contact us at support@crexlive.ws. Our security team will act quickly. Remember, Crex live will never ask for your password or OTP via phone or message.

The Crex live app is available on our App page can be downloaded directly. Download the APK file for Android, or install it from the App Store for iOS. The app is completely free.

First, go to your phone's settings and enable the "Unknown Sources" or "Install Unknown Apps" option. Then App page Download the APK file from there. Once the download is complete, tap the file and install it. After installation, log in to your existing account.

Yes, the Crex live app includes all the same features as the website — games, betting, deposits, withdrawals, and bonuses. The app also offers additional benefits like biometric login, push notifications, and faster loading times.

You'll receive an automatic notification when a new update is available each time you open the app. Android users App page Download the latest APK from there and install it over the existing version. iOS users can update directly from the App Store.

Yes, Crex live is strongly committed to responsible gaming. We provide a range of tools to help you manage your spending and time. To learn more, Responsible Play Page Read.

Go to the "Responsible Gaming" section in your account settings to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one is subject to a 7-day cooling-off period.

Yes, you can self-exclude your account at any time. You can take a break for a set period (1 week to 6 months) or permanently close your account. To make this request, contact us at support@crexlive.ws.